Privacy Policy

Bella Terra LLC

Effective Date: 03/30/2026  |   Last Updated: 03/30/2026

1. Introduction

Bella Terra LLC ("Company," "we," "us," or "our") is a landscaping services business. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, by email, by phone, or via SMS/text message.

By contacting us or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect contact information that you provide to us voluntarily through the following channels:

• Our website

• Email

• Phone call

• SMS/text message

The types of contact information we collect include:

• Name

• Mailing address

• Physical address or jobsite location address

• Email address

• Phone number

We do not collect or store payment card or credit card information for future use. Any payment processing is handled at the time of transaction only.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and coordinate landscaping services

• To communicate with you about appointments, estimates, and service updates

• To send you SMS/text messages related to your service appointments and requests

• To respond to your inquiries and provide customer support

• To send invoices and process payments

• To comply with applicable laws and regulations

4. SMS and Text Message Communications

Bella Terra LLC uses SMS/text messaging to communicate with customers about scheduling, appointment confirmations, service updates, and related business matters. By providing your phone number and consenting to receive text messages from us, you agree to the following terms.

Consent: We will only send you text messages after you have provided your express consent. Consent may be given verbally, in writing, via our website, or by initiating a text message conversation with us. Consent to receive text messages is never required as a condition of receiving services from Bella Terra LLC.

Message Types: We send transactional and service-related messages only, including appointment reminders, scheduling confirmations, service updates, and responses to your inquiries. We do not send bulk promotional or marketing text blasts.

Message Frequency: Message frequency will vary depending on your scheduled services and communications with us.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages from us at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent. You may also opt out by contacting us at the information listed in Section 10.

Help: You may reply HELP to any message for assistance, or contact us directly.

Carrier Disclaimer: Bella Terra LLC is not responsible for any delays or failures in message delivery caused by your mobile carrier or network.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as scheduling software, email platforms, and SMS communication tools. These vendors are contractually prohibited from using your information for their own purposes. Customer information is never shared with third parties/affiliates for marketing/promotional purposes. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or government request.

Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services and to comply with our legal obligations. SMS opt-in consent records and opt-out records are retained for a minimum of five (5) years as required by the Telephone Consumer Protection Act (TCPA). When your information is no longer needed, we delete or de-identify it using secure methods.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to customer records and use of reputable third-party platforms for communications and scheduling. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Washington State Privacy Rights

If you are a Washington state resident, the following additional rights apply to you under Washington law.

Washington Consumer Protection Act (RCW 19.86): We do not engage in deceptive or unfair data collection practices. We will not misrepresent how your personal information is collected, used, or shared.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you in accordance with Washington's data breach notification law (RCW 19.255.010), which requires notification within 30 days of discovery.

To exercise any privacy rights as a Washington resident, please contact us using the information in Section 10.

9. Oregon State Privacy Rights

If you are an Oregon resident, the following additional rights apply to you under the Oregon Consumer Privacy Act (OCPA), SB 619, effective July 1, 2024.

Right to Know: You may request confirmation of whether we process your personal data and receive a copy of it.

Right to Correct: You may request correction of inaccurate personal information we hold about you.

Right to Delete: You may request that we delete personal information we have collected from you, subject to legal retention requirements.

Right to Data Portability: You may request a copy of your personal data in a portable format.

Right to Opt Out of Sale: We do not sell your personal information. No opt-out action is required.

Right to Appeal: If we decline to act on your privacy request, you may appeal that decision. We will provide instructions on how to do so at the time of any such denial.

Data Breach Notification: In the event of a data breach, we will notify affected Oregon residents within 30 days of discovery, as required by Oregon law (ORS 646A.604).

Global Privacy Control: Our website is configured to recognize the Global Privacy Control (GPC) browser signal as an opt-out of any data sale or sharing, consistent with Oregon law requirements.

To exercise any of your Oregon privacy rights, please contact us using the information in Section 10.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:

Bella Terra LLC

Email: office@1bellaterra.com

Phone: 360225.1125

Mailing Address: 1342 Dike Rd, Woodland, WA 98674

Website: 1bellaterra.com

We will respond to privacy rights requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary and will notify you of any extension in advance.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.