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Privacy Policy & Terms of Service

Bella Terra LLC

Effective Date: 03/30/2026  |   Last Updated: 03/30/2026

1. Introduction

Bella Terra LLC ("Company," "we," "us," or "our") is a landscaping services business. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, by email, by phone, or via SMS/text message.

By contacting us or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect contact information that you provide to us voluntarily through the following channels:

  • Our website

  • Email

  • Phone call

  • SMS/text message

The types of contact information we collect include:

  • Name

  • Mailing address

  • Physical address or jobsite location address

  • Email address

  • Phone number

We do not collect or store payment card or credit card information for future use. Any payment processing is handled at the time of transaction only.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and coordinate landscaping services

  • To communicate with you about appointments, estimates, and service updates

  • To send you SMS/text messages related to your service appointments and requests

  • To respond to your inquiries and provide customer support

  • To send invoices and process payments

  • To comply with applicable laws and regulations

4. SMS and Text Message Communications

Bella Terra LLC uses SMS/text messaging to communicate with customers about scheduling, appointment confirmations, service updates, and related business matters. By providing your phone number and consenting to receive text messages from us, you agree to the following terms.

Consent: We will only send you text messages after you have provided your express consent. Consent may be given verbally, in writing, via our website, or by initiating a text message conversation with us. Consent to receive text messages is never required as a condition of receiving services from Bella Terra LLC.

Message Types: We send transactional and service-related messages only, including appointment reminders, scheduling confirmations, service updates, and responses to your inquiries. We do not send bulk promotional or marketing text blasts.

Message Frequency: Message frequency will vary depending on your scheduled services and communications with us.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages from us at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent. You may also opt out by contacting us at the information listed in Section 10.

Help: You may reply HELP to any message for assistance, or contact us directly.

Carrier Disclaimer: Bella Terra LLC is not responsible for any delays or failures in message delivery caused by your mobile carrier or network.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as scheduling software, email platforms, and SMS communication tools. These vendors are contractually prohibited from using your information for their own purposes. Customer information is never shared with third parties/affiliates for marketing/promotional purposes. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or government request.

Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services and to comply with our legal obligations. SMS opt-in consent records and opt-out records are retained for a minimum of five (5) years as required by the Telephone Consumer Protection Act (TCPA). When your information is no longer needed, we delete or de-identify it using secure methods.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to customer records and use of reputable third-party platforms for communications and scheduling. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Washington State Privacy Rights

If you are a Washington state resident, the following additional rights apply to you under Washington law.

Washington Consumer Protection Act (RCW 19.86): We do not engage in deceptive or unfair data collection practices. We will not misrepresent how your personal information is collected, used, or shared.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you in accordance with Washington's data breach notification law (RCW 19.255.010), which requires notification within 30 days of discovery.

To exercise any privacy rights as a Washington resident, please contact us using the information in Section 10.

9. Oregon State Privacy Rights

If you are an Oregon resident, the following additional rights apply to you under the Oregon Consumer Privacy Act (OCPA), SB 619, effective July 1, 2024.

  • Right to Know: You may request confirmation of whether we process your personal data and receive a copy of it.

  • Right to Correct: You may request correction of inaccurate personal information we hold about you.

  • Right to Delete: You may request that we delete personal information we have collected from you, subject to legal retention requirements.

  • Right to Data Portability: You may request a copy of your personal data in a portable format.

  • Right to Opt Out of Sale: We do not sell your personal information. No opt-out action is required.

  • Right to Appeal: If we decline to act on your privacy request, you may appeal that decision. We will provide instructions on how to do so at the time of any such denial.

Data Breach Notification: In the event of a data breach, we will notify affected Oregon residents within 30 days of discovery, as required by Oregon law (ORS 646A.604).

Global Privacy Control: Our website is configured to recognize the Global Privacy Control (GPC) browser signal as an opt-out of any data sale or sharing, consistent with Oregon law requirements.

To exercise any of your Oregon privacy rights, please contact us using the information in Section 10.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:

Bella Terra LLC

Email: office@1bellaterra.com

Phone: 360.225.1125

Mailing Address: 1342 Dike Rd, Woodland, WA 98674

Website: 1bellaterra.com

We will respond to privacy rights requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary and will notify you of any extension in advance.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Bella Terra LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at office@1bellaterra.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

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Terms of Service

Bella Terra LLC

Please read these Terms of Service ("Terms") carefully before using the website at 1bellaterra.com or engaging the services of Bella Terra LLC ("Company," "we," "us," or "our"). By accessing our website or hiring our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

Bella Terra LLC provides residential and commercial landscaping services in Washington and Oregon, including but not limited to lawn maintenance, planting, irrigation, cleanup, and related outdoor services. Specific services, pricing, and scheduling are agreed upon separately between you and the Company.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not:

  • Use the website to transmit spam, harmful content, or unauthorized advertising

  • Attempt to gain unauthorized access to any part of the website or its systems

  • Reproduce, distribute, or create derivative works from website content without our written permission

3. SMS Text Messaging

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from Bella Terra LLC regarding scheduling, service updates, appointment reminders, and related business communications. Standard message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. SMS consent is never shared with third parties.

4. Quotes and Pricing

Any estimates or quotes provided through our website or by phone are non-binding until confirmed. Prices may vary based on property conditions, scope of work, and other factors identified during a site visit. We reserve the right to adjust pricing if conditions differ materially from what was described at the time of the quote.

5. Scheduling and Cancellations

We will make reasonable efforts to complete services on the scheduled date. We reserve the right to reschedule due to weather, equipment issues, or other circumstances beyond our control. If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee as outlined in your service agreement.

6. Customer Responsibilities

You agree to:

  • Provide accurate information when requesting services or submitting contact forms

  • Ensure safe access to the service area on scheduled service dates

  • Notify us promptly of any hazards or special conditions on the property

  • Make payment in accordance with the terms of your service agreement

7. Payment

 Invoices are due upon receipt unless otherwise agreed. We reserve the right to suspend services for past-due accounts. 

8. Limitation of Liability

To the fullest extent permitted by law, Bella Terra LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our services or website. Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

9. Disclaimer of Warranties

Our website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses. Landscaping results may vary based on soil, weather, and other conditions outside our control.

10. Intellectual Property

All content on our website, including text, photos, logos, and graphics, is the property of Bella Terra LLC or its content suppliers and is protected by applicable copyright and trademark laws. You may not use our content without prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or control those websites and are not responsible for their content or privacy practices.

12. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Washington.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

Bella Terra LLC

1342 Dike Rd, Woodland, WA 98674

Phone: 360.225.1125

Email: office@1bellaterra.com

Website: 1bellaterra.com

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